The following job descriptions are not an indication of
current availability, but are provided to give job seekers
an idea of those positions most often available.
Account Managers
Account Managers provide both project management and customer
relations services to agencies. These services include:
pre-implementation planning, resource allocation, budgeting,
scheduling, risk analysis, issues escalation, and ongoing
customer support. Some travel is required.
Applications
Training Specialists
Spillman's applications training specialists provide
on-site instruction when customers purchase our software.
This training
ensures agencies get maximum results from their use of
the Spillman system.
Information Systems Technicians
The information systems staff works closely with all departments
and employees to determine information needs, resolve computer
use and networking problems, and analyze and improve networks
for efficiency and security.
Installation Technicians
Our installation technicians travel throughout the United
States installing and configuring hardware and software
at customer sites. Installation technicians must be experienced
with UNIX and Windows systems, PC configurations, and networking
applications.
Marketing Representatives
Spillman's marketing representatives aggressively seek
out and identify potential markets and customers. They
create
and launch nationwide awareness campaigns using a wide
range of methods, including advertisements, direct mail,
news releases,
trade shows, and sales literature.
Quality Assurance Analysts
Quality assurance analysts test software fixes and enhancements
for consistency and absence of errors, ensuring Spillman
products adhere to the highest standards of quality. They
also help check documentation and play a leading role in
installing and supporting software at customer test sites.
Sales
Representatives
The Spillman sales team converts potential prospects into
customers. Sales representatives are strategically assigned
territories throughout the United States. Each salesperson's
territory typically includes several states, so extensive
travel is required.
Technical Writers
Spillman's technical writing team produces documentation
for Spillman products. Spillman is reputed for its excellence
in product documentation, which ensures needed information
is readily available to customers at all times.
Technical
Support
Support technicians work directly with customers to identify
and resolve customer concerns. They perform a vital role
in ensuring lasting customer satisfaction.