The Computer-Aided Dispatch (CAD) module provides a support system that directs the flow of emergency response teams and monitors the progress of each call from receipt to completion. It also promotes critical information sharing between shift supervisors, administrators, mobile patrol, and other agency personnel.
Designed to meet the needs of dispatchers in mission-critical situations, the CAD module requires minimal effort to enter call information or deploy units. The system has both mouse and keyboard functionality, with simple keystroke shortcut commands to help dispatchers quickly add, modify, assign, and complete calls.
CAD is fully integrated with all other Spillman modules, which provides maximum data field auto population from incoming calls to the names, vehicle, property, wanted persons and law incident tables.
Key Features
- Customizable CAD Screen helps improve productivity for dispatch
- Visual and Audible Alerts notify dispatchers of call status changes or expirations
- Definable Special Instructions with pop-up displays for handling specific call types
- Unit Recommendations based on call nature, location, unit specialty, and operating cost
- Specialized Skills Searches help locate appropriate people and resources
- "Zone of Responsibility" Display Option eliminates screen clutter
- Automatic Radio Log Entries display when call status changes
- Commercial Dispatching for tow/wrecker companies, private ambulances, etc.
- Geobase Integration gives detailed street and address information
- Mapping Integration displays call type and location as well as unit location
- Instant Query available for any record in master tables
Advantages
- Automated unit recommendations ensure fast dispatch of appropriate personnel and resources.
- Full integration with all other Spillman solutions facilitates maximum auto data field population in master tables, reducing time spent on duplicate data entry.
- Simple database queries increase officer safety by providing patrol units with critical, relevant information about premises, individuals, and the emergency situation.
