Communication Center IT Software
Spillman supports both UNIX and Windows operating systems and offers an open-database design that provides you with read-and-write capabilities. You can use both Web Services and Open Database Connectivity (ODBC) to access Spillman data. In addition, Spillman’s custom-built interfaces allow you to share information between your Spillman system and many common third-party software vendors using the industry-standard National Information Exchange Model (NIEM).
Technical Support and Training
Receive assistance 24 hours a day, seven days a week with Spillman support. Average response time is less than one hour. You can conveniently submit and manage problems online at MySpillman.com as well as search Spillman’s extensive Knowledgebase for assistance. Spillman offers multiple training opportunities for your agency, including on-site training plans developed for various learning styles. A simulated database allows end-users to practice their skills without jeopardizing data in your live system.
Reliability and Integration
Ensure the highest standards for data accuracy and usability with Spillman’s single-source database. All data is entered, stored, and retrieved from the same location, allowing you to build a foundation of secure and accurate information while providing total software integration. Data is stored in master tables, allowing users to enter data once and have it automatically shared in real time among related modules. Spillman ensures product stability by internally and externally testing each software release in alpha and beta testing scenarios, helping pinpoint any deficiencies in new software before it reaches your agency. You won’t need to worry about critical upgrades not getting approved by administration, since Spillman upgrades are included at no additional cost. Spillman software is also compatible with vendors that offer high availability server backup options. The Application Server provides you with a graphical interface to manage your server, giving you the information you need to report on errors and minor problems before they become major problems.
Spillman’s enhanced data security allows you to limit information access to authorized personnel at both system and user levels. Sensitive data is protected by defining permissions for programs, menus, screens, and even individual records and fields. Spillman’s Computer-Aided Dispatch software helps protect data and prevent unintended modification after a call is closed. You can use the software’s partitioning capabilities to separate responsibilities and assign dispatchers to a specific agency, allowing them to access only the information they are responsible for. You can also use permissions to give dispatchers access to specific system functions.
More than 100 preformatted, dispatch-specific reports give you the ability to document dispatch activities. Reports can also be customized to meet your communications center’s specific needs. Advanced reporting tools make it easy for consolidated centers to accommodate reporting guidelines for each agency served.
Conveniently install upgrades using Spillman’s server-to-client feature. You can choose to have Spillman send upgrades to your agency’s software automatically, saving you the time of installing upgrades manually on each computer.