Fire IT Software
Technical Support and Training
Receive assistance 24 hours a day, seven days a week with Spillman support. Average response time is less than one hour. You can conveniently submit and manage problems online at MySpillman.com as well as search Spillman’s extensive Knowledgebase for assistance. Spillman offers multiple training opportunities for your agency, including on-site training plans developed for various learning styles. A simulated database allows end-users to practice their skills without jeopardizing data in your live system. Spillman’s Application Server feature allows you to easily manage your server through a graphical user interface, rather than text.
Reliability and Integration
Ensure the highest standards for data accuracy and usability with Spillman’s single-source database. All data is entered, stored, and retrieved from the same location, allowing you to build a foundation of secure and accurate information while providing total software integration. Data is stored in master tables, allowing users to enter data once and have it automatically shared in real time among related modules. Spillman ensures product stability by internally and externally testing each software release in alpha and beta testing scenarios, helping pinpoint any deficiencies in the new software before it reaches your agency. Spillman software is also compatible with vendors that offer high availability server backup options.
Spillman’s enhanced data security allows you to limit information access to authorized personnel at both system and user levels. Sensitive data is protected by defining permissions for programs, menus, screens, and even individual records and fields.
The ERS Fire & EMS Records interface allows you to quickly document activities within your fire department. After incident reports are authorized, the validated records are submitted to the National Fire Incident Reporting System (NIFRS) on a set schedule.
Conveniently install upgrades using Spillman’s server-to-client feature. You can choose to have Spillman send upgrades to your agency’s software automatically, saving you the time of installing upgrades manually on each computer or mobile unit.