Small agencies searching for a records management system – typically those with fewer than 30 employees, depending on technology requirements – have a new solution from Spillman Technologies. Click here to learn more about Citadex, Spillman’s web-based product for small public safety agencies.

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Police Dispatch Software

For more information about how Spillman’s police dispatch software makes your job easier, select from the module list at left for specific product descriptions.

The Spillman software saves the dispatchers time [by] being able to check the history of the address, names that are involved in that address, anything that has gone on that is related to a 9-1-1 call... They can have it all at their fingertips. 

Jeff Hartley, Captain
Tuscaloosa Police Department, AL
Customer for 20 years

Key Benefits:

Integrated Dispatching

Manage calls for a single police department or multiple jurisdictions using Spillman’s Computer-Aided Dispatch (CAD) module. From the command line, you can instantly query name, vehicle, property, and law incident records within the Law Records with UCR/IBR module, without exiting the CAD status screen. This integration allows you to generate full, cross-referenced law, fire, and EMS incident reports. Multiple CAD screen capabilities allow you to easily handle calls from several agencies or jurisdictions. Real-time call updates, unit responses, and automatic alerts on wanted or missing persons are immediately accessible. Alerts and timers notify you of calls or unit activities that have stretched beyond a pre-determined time. You can also use Spillman’s CAD2CAD Interface to exchange call data with multiple dispatch centers that prefer to maintain separate Spillman or non-Spillman servers. For a custom quote, contact your Spillman account representative. 

Efficient Response

Determine which unit is closest to a call using the Quickest Route feature of the Automated Vehicle Locator (AVL) Mapping module. When recommending a unit, Quickest Route takes into account your local street network and recognizes geographic barriers. The Response Plans module helps you work efficiently by providing a pre-determined list of response assignments and instructions for various incidents. You can store and retrieve information about premises, including a list of hazardous materials stored on site, a building floor plan, and occupancy information. Spillman’s Voiceless Dispatch module allows you to access critical call information from your laptop computer, providing you with critical call information from the field.

GIS Mapping

Spillman’s Geographic Information System (GIS) is fully integrated into the dispatch software, allowing you access to a full range of historical information about an address as well as time-saving features like common place names and reverse coordinate-to-address geocoding.

Interactive Mapping

Access visual information about an area, including street names, major buildings, landmarks, and more using Spillman’s CAD Mapping module. You can dispatch a unit to a call directly from the map by dragging and dropping the unit’s symbol over the call symbol. By right-clicking on a call or unit symbol, you can retrieve information about the call number, nature, address, complainant, and assigned officers. The CAD map can be customized by adding layers such as street details, fire zones, and hyperlinks. Using Spillman’s E-911 Interface, you can view real-time locations of wireless and landline calls on a digital map.  When combined with the AVL Mapping module and a Global Positioning System (GPS), all AVL-equipped units will be displayed in the correct location on your CAD Map. Spillman’s Geobase feature allows you to identify correct addresses, detect duplicate calls, and map address points using a Geographic Information System (GIS).

Customizable Features

Configure the dispatch screen to meet your individual preferences. Spillman’s CAD module gives you the option of working with a computer mouse or using a keyboard to operate the system from the CAD command line. You can customize elements like display-window size, column settings, toolbar buttons, and right-click commands. Map elements in Spillman’s CAD Mapping module can also be customized, including the color of street lines, map backgrounds, and street names.

NG9-1-1 Compliance

Become Next Generation 9-1-1 ready using Spillman software. NG9-1-1 is being developed to give dispatchers the ability to receive, send, and archive text messages, videos, photos, and other forms of data. Spillman employees are helping to define standards for NG9-1-1, ensuring that the new system will be compatible with Spillman’s dispatch software. When NG9-1-1 is functional, Spillman’s E-911 Interface will have the ability to transmit a variety of call data, including images, videos, and text messages, to Spillman’s CAD module.

For more information about how Spillman’s police dispatch software makes your job easier, select from the module list at left for specific product descriptions.