City agrees to new digital records management system

RMS will link directly with the Miami County 9-1-1 Communications Center.

By Ron Osburn

Staff Writer


Staff Photo/ANTHONY WEBER Miami County Communication Center dispatcher/operator Dawn Dilworth looks over “Centerline Mapping” software at a console Wednesday. The center will be involved in updating technology including the radio system, microwave radio and tower. 


Troy city council on Monday approved the city's participation in a new digital records management system that will link directly with the Miami County 9-1-1 Communications Center. The RMS is part of a new, integrated, county-wide dispatch, records management and mobile software system that county commissioners agreed to purchase at their May 13 meeting.


Troy's new RMS will replace its current system and will enable Troy police and fire departments to communicate directly on the same software platform as the 9-1-1 center, and with all other local police and fire departments that also have the shared RMS.


The city of Troy's fire and police department computer records systems currently are not linked directly to the system at the Miami County 9-1-1 Communications Center – or with any other fire and police computer records system in the county.


Council authorized $80,000 to purchase the RMS, along with an annual $15,000 maintenance fee, beginning in year two. The funds will come from the city's technology fund, which is funded by a portion of the city's cable franchise fee, according to Troy Service and Safety Director Patrick Titterington.


Troy purchased its own stand-alone RMS system – which is not directly linked to the 9-1-1 center – five years ago, but Titterington said that system is now obsolete. The new RMS system is a technological improvement and also would improve communications and save the city money, he said.


In a committee review session last week, both Police Chief Chuck Phelps and Fire Chief Chris Boehringer supported the new RMS, saying it would improve communications, efficiency and safety.


With the new RMS, officers would be able to communicate directly from their patrol cars to the 9-1-1 center, create field reports from their cruisers and access more complete background information on both individuals and structures in the city, according to Phelps.


“There are a lot of efficiencies this (new RMS) system would provide that we don't have now,” Phelps said.


Phelps and Boehringer both said the new RMS system also could give their departments the ability to access information from each other, as well as from other county public safety department's and the 9-1-1 center.


For instance, if Troy police are confronted with a hostage situation in a building, they could quickly and easily access a visual map and building layout from the fire department.


“It's truly a shared information system,” Boehringer said.

Commissioners on May 13 agreed to enter into a five-year contract for the CAD/RMS/mobile software system with Spillman Technologies Inc. of Salt Lake City, Utah., which specializes in software systems for public safety professionals.