3 Helpful Classes You Might Have Missed at Summit 2018


The new year may have begun, but we’re still reminiscing about Summit 2018. We truly enjoy spending users’ conference week with our customers each year, and we hope anyone who could not be there this year will have a chance to join us in the future.

With Summit 2018 being the largest users’ conference yet, it’s safe to say there was a lot of information covered over four short days. In case you were not able to attend, or just need a refresher, here’s a recap of three of our top classes according to attendee feedback.

Get Started with Crime Analysis: Pin Mapping, InSight & Reporting

Dave Snyder and Kurt Bean teamed up to discuss how crime analysis tools many agencies already own today, such as Pin Mapping, InSight, and reporting, can help your team more effectively direct law enforcement efforts toward crime prevention, criminal apprehension, and addressing threats to public safety. Crime analysis is a set of systematic, analytical processes aimed at providing timely and pertinent information in regards to crime patterns and trend correlations to assist personnel in planning the deployment of agency resources. These processes benefit patrol, special operations teams, and tactical units as well as assisting investigations, planning and research, crime prevention, and administrative services like budgeting and program planning.

Snyder and Bean also spoke about some of the factors that can affect crime analysis, including population density, the degree of urbanization, economic conditions, and family conditions (divorce, family cohesiveness, etc.). Crime analysis can also be affected by policies of other components of the criminal justice system, citizens’ attitudes toward crime, and citizens’ crime reporting practices. The presentation also dove into the three types of crime analysis: strategic, tactical, and administrative. Each assists your officers and administrators in working smarter and more efficiently in order to better serve your community.

Tools for Proactive System Maintenance

In this class designed for system administrators, Kyle Fifield taught users about tools that can be used for proactive system maintenance in order to keep your Flex server performing at its best. He spoke about understanding the big picture of maintenance, the impact regular maintenance has on the stability of your server, and some tools of the trade.

Server maintenance can be performed by your system administrator. Technical Support members are also available for assistance, along with your agency’s operating system (OS) vendor (Windows, Linux, AIX, etc.). Maintenance should be implemented as regularly as your system needs, however Technical Support recommends at least weekly checkups. Regular maintenance is a vital part of taking care of your Flex server because the majority of downsites occur due to issues that could have been prevented if a regulated maintenance process was in place. Some of the most common issues that can be prevented include downsites where storage, hard disk, memory, and the network are affected, loss of data and data corruption in CAD and the database, and system problems that affect drivers and updates or cause slowness.

Common tools to help you combat these nuisances include the Interfaces Server Performance Monitor, database tools such as Dbcheck and Dbdump -c, daily Ctree backups, and the Snapshot tool. The last one is especially helpful since it can be used when your agency experiences downsites or slowness and is effective at helping developers solve server issues. OS best practices can include regular system backups to a different disk, DNS, ports, regular OS updates, and monitoring disks and storage. If you have further questions about OS tools, please reach out to your OS vendor to understand which tools are available to your agency.

Jail Product Forum – Envision the Future

Micky Curtis introduced some early jail concepts from the UX team at the Jail Product Forum. The forum discussed agile development based on a constant feedback loop from Flex and PremierOne users in order to better address users’ needs. This approach of evolution, rather than trying to revolutionize the software completely, allows the Jail team to enhance their already best-in-class solutions with new, innovative capabilities in order to improve your agency’s workflow. By combining the best aspects of OffenderTrak, PremierOne Jail, and Spillman Flex Jail, the system can work more seamlessly for users in one collective jail product: CommandCentral Jail. With one integrated module, your agency can easily adopt new capabilities and seamlessly receive new features and functionality as they become available utilizing solutions like the cloud. You can even join the Beta user group, where you’ll be able to see new features and functionality as they’re developed and provide direct feedback to the Jail team.


While Flex users were able to attend more Flex-specific training content than ever before, there was also an emphasis on showcasing the integration of the Spillman Flex system users know and love with Motorola Solutions’ software solutions that combine to create a seamless, end-to-end workflow from call to case closure. Users’ conferences are a vital part of our quest to produce the best public safety software that helps customers be their best in the moments that matter. Without feedback from agencies like yours, we would not have the insight to make this possible. Summit 2019 will be held once again in Salt Lake City at The Grand America and Little America hotels September 30 – October 3, so mark your calendars. Be on the lookout for more information about Summit 2019 in the coming months!